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Gas, water and electricity are essential household services that you can’t afford to be without for any length of time.
If you experience an interruption to any of your utilities or wish to get advice on switching to another supplier then we have a team of utilities experts on hand to help you. If you have a problem with a bill or are being threatened with penalties for whatever reason, our legal team can advise on your supplier’s legal requirements in providing a service. You might even be entitled to compensation due to service interruption.
On the other hand, you may be experiencing a delay in the switch you have already made to a new supplier. You may have had your gas or electricity supply switched without your permission.
You might have also been overcharged on your utility bill or are the victim of inaccurate meter readings. If so, our utilities experts can advise you on where you stand.
Our specialist Utilities advisers can answer all your consumer rights questions when dealing with suppliers, and provide legal advice on how to resolve utility disputes.
This includes overcharging on bills, interruptions in supply, problems switching to a new supplier and seeking compensation for poor customer service.
All you have to do is give us the information we need to give you the most helpful and accurate advice we can.